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REFUND POLICY
Last updated: [ 12/08/2023 ]
Thank you for choosing DEUTSCHTV . We strive to provide quality IPTV services to our customers. This Refund Policy explains our policy regarding refunds for our services.
Refund Eligibility
1 – Subscription Plans: We offer subscription plans for our IPTV services. Refunds may be requested within 7 days of the subscription start date. After this period, no refunds will be issued for the current subscription period.
2 – One-Time Purchases: For one-time purchases, such as pay-per-view events or special packages, refunds may be requested within 24 hours of the purchase. After this period, no refunds will be issued.
Refund Process
To request a refund, please contact our customer support team at contact@galaxytv.store or by contacting +212 674765464. In your refund request, please provide the following information:
- Your full name
- Date of purchase
- Order or subscription ID
- Reason for the refund request
Non-Refundable Items
Certain items and situations are non-refundable:
- Used Services: If you have used our services during the subscription period, you may not be eligible for a refund.
- Violations: If you have violated our terms of use or engaged in prohibited activities, refunds may not be granted.
- Technical Issues: We are committed to resolving technical issues promptly. Before requesting a refund due to technical problems, please contact our support team for assistance.
Processing Time
Refund requests will be processed instantly . The refund will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions about our refund policy or wish to initiate a refund request, please contact us at contact@galaxytv.store
